by Lance Godard | Aug 31, 2016 | Content & Communications
You might think you know how clients view your firm, writes Jim Pagliaro in Eight Ways That Listening to Clients Will Improve Your Law Firm and Add Value to Your Client Relationships. You might think you know how your firm looks from the outside. You might even think...
by Lance Godard | Aug 30, 2016 | Advice
Networking is not a race, writes Cari Twitchell in An Essential Networking Ingredient: Followup. Not even a marathon. It’s an exercise in building relationships, and that takes time, and it takes effort, and most of all, it takes focused and methodical...
by Lance Godard | Aug 29, 2016 | Advice
Ever wonder why there’s not more cross-selling at your law firm? The answer might be staring at you in the mirror, writes Tom Kane in Is the Lack of Cross-Selling Your Fault? “Are you to blame for the failure of your partners to cross-sell you to their...
by Lance Godard | Aug 26, 2016 | Advice
It’s not always easy to listen when your client complains about the service you provide, writes Ary Rosenbaum in Don’t Ignore Your Client’s Complaints. But it’s always necessary. Because not listening says that you don’t care, and when...
by Lance Godard | Aug 25, 2016 | Advice
Want to be a better lawyer? Walk a mile in your client’s shoes, writes Sally Schmidt – legal marketing consultant AND business owner – in Walking in Your Client’s Shoes, before listing handful of cardinal sins that she’s seen over the years. Think of them...
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