by Lance Godard | Jan 15, 2015 | Advice
One thing is certain: evolution in the legal profession is true whether you believe in it or not. Because it is truly happening, write the authors of the 2015 Citibank Hildebrandt Client Advisory (pdf), who note: Demand for law firm services appears to be growing at a...
by Lance Godard | Jan 14, 2015 | Content & Communications
Writing is hard work, but Gregory Ciotti’s 10 Quick Tips for Better Business Writing just might make it a little easier. And easier to read. Ciotti has assembled ten practical points for anyone who writes – to demonstrate expertise, to communicate ideas,...
by Lance Godard | Jan 13, 2015 | Planning & Strategy
The new year is a perfect time to assess your business development efforts, writes Sally Schmidt in Take Stock of Your Marketing and Business Development Activities. You know she’s right. But you may not know what to do, or or even how to evaluate what...
by Lance Godard | Jan 12, 2015 | Advice
Lawyers tend to get stuck on law practice exceptionalism, “the belief that nearly every aspect of the practice of law is unique and must be considered in isolation from what we see elsewhere,” writes Dennis Kennedy in The Productization of Legal Services....
by Lance Godard | Jan 9, 2015 | Advice
What makes the 30 law firms that deliver “the absolute best client service” different from the 650 competitors they outperformed? For starters, they have established formal, systematic client feedback programs. And they’ve incorporated client service...
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