Sloppy service and sub-par legal work are driving clients crazy, writes Michael Rynowecer in Shoddy Law Firm Work Doubles. But most firms don’t even know, because they aren’t soliciting regular feedback from their clients. And that’s costing them business: clients have neither the time nor the money to deal with issues that never should have happened in the first place, so they “fix” the problem by hiring new lawyers.
It doesn’t have to be that way:
The main safeguard against shoddy work: over-communicate with your clients. Always tell and retell clients what you are doing and why. And tell them once more, to play it safe.
Read the post. Rynowecer will convince you to start communicating more with your clients. And you’ll be glad you did.
Recent Comments