“Client Focus” Is In The Eye Of The … Client

There’s only one way to give your client she expects, writes Gina Rubel in How In House Counsel Defines Client Focus. You ask her:

The phrase “client focus” can take on many meanings for lawyers. […] One thing is certain, it is important for every attorney to ask his or her client what their expectations are as they relate to providing client-focused service and then do everything it takes to meet those expectations.

Read the post for Rubel’s take – and that of a handful of in-house lawyers – on what it really means to “focus on the client.” Then start doing it.