Gain Trust With A Positive First Impression

by | Feb 1, 2018 | Advice

There’s no avoiding it: people make snap judgments about your trustworthiness as soon as they meet you, writes Sue Shellenbarger in The Mistakes You Make in a Meeting’s First Milliseconds. And that could cost you. But it doesn’t have to be that way.  With...

True Thought Leaders Lead First and Think Second

by | Jan 31, 2018 | Advice

Publishing your ideas doesn’t make you a thought leader, writes Justin Gray in Here’s the Real Way to Define Thought Leadership. It Comes Down to 3 Things. In fact, positioning yourself as a thought leader when you’re not merely creates noise and...

What’s Your Client Experience?

by | Jan 30, 2018 | Advice

Client experience isn’t client service or client feedback or key account management or even client relationship management, write Lee Grunnell and Jerry Angrave in Five star: The silk & steel of client experience for professional firms. In fact, it...

Networking Without a Net

by | Jan 29, 2018 | Advice

A robust network is a key element of success, writes Dorie Clark in How to Make the Right Connections When You Don’t Already Have an “In.” So how do you start? More to the point, how do you create a meaningful network when the people you know don’t have the...