by Lance Godard | Nov 11, 2010 | Uncategorized
Debra Bruce’s “Listening Means Business!” from her Lawyer Coach blog. Sometimes it’s good to get back to the basics. And listening is one of the most important skills a lawyer can have. So spend some time getting better at it. This post will...
by Lance Godard | Nov 10, 2010 | Advice
“Lawyers must be culture vultures” from Lawyers Weekly, featuring Gerry Riskin on cultural issues, dealing with lawyers in other countries, and why lawyers must give regard to cultural differences while sitting in their own office. This is Globalization...
by Lance Godard | Nov 9, 2010 | Uncategorized
Jay Shepherd’s “Two kinds of lawyers” from his blog The Client Revolution. Regular readers know that I like what Shepherd has to say. He’s clever and funny and knows his stuff. More importantly, he practices what he preaches, and his...
by Lance Godard | Nov 8, 2010 | Uncategorized
Janet Ellen Raasch’s “Client satisfaction interviews help law firms keep clients close” from her blog Constant Content (part of a three-post series; see also parts two and three). It’s written for those not convinced that interviews make sense,...
by Lance Godard | Nov 5, 2010 | Uncategorized
Guy Kawasaki’s “Why Websites Suck” on the American Express Open Forum. #1 reason? “Organization-centricity:” “At the root of practically, every website failure I’ve come across is the organization wanting the customer to fit around...
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