by Lance Godard | Apr 3, 2015 | Advice
It’s true that a client can fire her lawyer for any number of reasons. But most of the time, writes Pam Woldow in How You’ll Know When Your Firm’s Been Fired. you won’t see it coming. That’s because she probably won’t ever come out and say that...
by Lance Godard | Mar 26, 2015 | Advice
There’s only one way to give your client she expects, writes Gina Rubel in How In House Counsel Defines Client Focus. You ask her: The phrase “client focus” can take on many meanings for lawyers. […] One thing is certain, it is important for every attorney...
by Lance Godard | Mar 6, 2015 | Advice
It’s not all that surprising that more lawyers don’t cross-sell (just ask Dan Hull). But it’s good for you. And not coincidentally, it’s good for your clients too, when you do it right. But knowing that doesn’t fix the problem. You need...
by Lance Godard | Feb 23, 2015 | Advice
Want to grow revenues, make your clients happier, and gain a competitive edge? Collaborate more with your partners, writes Heidi Gardner in When Senior Managers Won’t Collaborate: Firms that are landing the highest-value work are focusing more on integrating...
by Lance Godard | Feb 19, 2015 | Advice
Looking for innovation in the legal profession? Look no further than Mark Harris, founder of Axiom Law: “The incumbent model is largely artisanal,” said Harris. “It’s perfect for novel challenges that are irreducibly complex, but it’s not necessary for the bulk of...
by Lance Godard | Feb 17, 2015 | Advice
Hourly rates are starting to look a little dated, says Maria Polczynski, head of legal at Australia’s Bendigo and Adelaide Bank. That’s why the bank is no longer working with law firms that don’t offer value-based pricing. But there’s good news...
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