by Lance Godard | Jan 22, 2015 | Advice
Still struggling with your resolutions for the coming year? Matt Homann’s latest post on the [non]billable hour has for all the “resolution inspiration” you’ll ever need. Homann has compiled ten of his favorite posts (from the more than 100 he...
by Lance Godard | Jan 21, 2015 | Advice
When you’re building your practice, stay away from the “fire and forget” work, writes Keith Lee, founder of Associate’s Mind, in How To Build A 20 Year Relationship With Your Clients. Instead, focus on building a long-lasting relationship with...
by Lance Godard | Jan 20, 2015 | Advice
The secret of client development really isn’t a secret. It’s straight-up, hard-working, honest to goodness client service. Service that would make your mother proud, that makes your best clients pick up the phone to tell their friends about they great...
by Lance Godard | Jan 15, 2015 | Advice
One thing is certain: evolution in the legal profession is true whether you believe in it or not. Because it is truly happening, write the authors of the 2015 Citibank Hildebrandt Client Advisory (pdf), who note: Demand for law firm services appears to be growing at a...
by Lance Godard | Jan 12, 2015 | Advice
Lawyers tend to get stuck on law practice exceptionalism, “the belief that nearly every aspect of the practice of law is unique and must be considered in isolation from what we see elsewhere,” writes Dennis Kennedy in The Productization of Legal Services....
by Lance Godard | Jan 9, 2015 | Advice
What makes the 30 law firms that deliver “the absolute best client service” different from the 650 competitors they outperformed? For starters, they have established formal, systematic client feedback programs. And they’ve incorporated client service...
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