Fill In The Blank: In 2015, I Resolve To __________

Still struggling with your resolutions for the coming year? Matt Homann’s latest post on the [non]billable hour has for all the “resolution inspiration” you’ll ever need. Homann has compiled ten of his favorite posts (from the more than 100 he...

The Secret of Client Development?

The secret of client development really isn’t a secret. It’s straight-up, hard-working, honest to goodness client service. Service that would make your mother proud, that makes your best clients pick up the phone to tell their friends about they great...

Got What It Takes to Join the Client Service A-Team?

What makes the 30 law firms that deliver “the absolute best client service” different from the 650 competitors they outperformed? For starters, they have established formal, systematic client feedback programs. And they’ve incorporated client service...