by Lance Godard | Jan 24, 2018 | Advice
Customer data, write Brad Brown, Kumar Kanagasabai, Prashant Pant, and Gonçalo Serpa Pinto in “Capturing value from your customer data,” is strategic. It gives companies (they’re not talking about law firms, but the same principles apply) a...
by Lance Godard | Jan 23, 2018 | Advice
Keeping your clients in the dark, writes Lindsay Griffiths in No News is Not Always Good News for Business Relationships, is a bad way to do business: Where you might be assuming that “no news is good news,” your client or other business relationship may be left...
by Lance Godard | Jan 19, 2018 | Advice
2018 will be a “make-or-break year” for many law firms, writes Heather Suttie in Legal Markets and Marketing: 10 Trends to Watch and Watch Out For in 2018. Her overview of the key points in the Citi Private Bank – Hildebrandt Consulting 2018 Client...
by Lance Godard | Jan 17, 2018 | Advice
It’s clear that law firms, writes Patrick Lamb in The Law Firm of the Future, must adapt their business model if they are to survive in the face of evolving client demands. More importantly, though, they must change their culture: The hardest part of this...
by Lance Godard | Jan 12, 2018 | Advice
Change is hard, writes Rich Bracken in “The Sustainable 2018 Resolution for Lawyers: Better Business Development,” but sustaining change is even harder. And when it comes to business development, it’s easy to lose track of the finish line: Business...
by Lance Godard | Jan 11, 2018 | Advice
You’ll never get paid what you think ought to receive, writes Seth Godin in “Getting paid what you deserve,” only what others think you’re worth: …people don’t make buying decisions based on what’s good for you–they act...
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