by Lance Godard | Nov 15, 2010 | Uncategorized
Dan Hull’s “The 12 Rules of Client Service” from What About Clients? 12 rules. 83 words. There’s no fluff here, just practical, to-the-point principles for aligning “the interests of clients/customers and service providers to the fullest...
by Lance Godard | Nov 12, 2010 | Uncategorized
Scott Preston’s “Technology is not your friend – your client is,” from 3 Geeks and a Law Blog. Technology — the kind that helps add value, like extranets and collaboration software and voice mail and email — is good. But it’s no...
by Lance Godard | Nov 11, 2010 | Uncategorized
Debra Bruce’s “Listening Means Business!” from her Lawyer Coach blog. Sometimes it’s good to get back to the basics. And listening is one of the most important skills a lawyer can have. So spend some time getting better at it. This post will...
by Lance Godard | Nov 9, 2010 | Uncategorized
Jay Shepherd’s “Two kinds of lawyers” from his blog The Client Revolution. Regular readers know that I like what Shepherd has to say. He’s clever and funny and knows his stuff. More importantly, he practices what he preaches, and his...
by Lance Godard | Nov 8, 2010 | Uncategorized
Janet Ellen Raasch’s “Client satisfaction interviews help law firms keep clients close” from her blog Constant Content (part of a three-post series; see also parts two and three). It’s written for those not convinced that interviews make sense,...
by Lance Godard | Nov 5, 2010 | Uncategorized
Guy Kawasaki’s “Why Websites Suck” on the American Express Open Forum. #1 reason? “Organization-centricity:” “At the root of practically, every website failure I’ve come across is the organization wanting the customer to fit around...
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