by Lance Godard | Nov 8, 2010 | Uncategorized
Janet Ellen Raasch’s “Client satisfaction interviews help law firms keep clients close” from her blog Constant Content (part of a three-post series; see also parts two and three). It’s written for those not convinced that interviews make sense,...
by Lance Godard | Nov 5, 2010 | Uncategorized
Guy Kawasaki’s “Why Websites Suck” on the American Express Open Forum. #1 reason? “Organization-centricity:” “At the root of practically, every website failure I’ve come across is the organization wanting the customer to fit around...
by Lance Godard | Nov 4, 2010 | Uncategorized
Cordell Parvin’s “12 Ways Social Media Client Development Tools Benefits Lawyers and Law Firms” from his Law Consulting...
by Lance Godard | Nov 3, 2010 | Uncategorized
Tom Kane’s “Legal Project Management as Marketing Tool” from his Legal Marketing Blog. Want to learn more? Check out “A Practical Approach to Legal Management” from Pam Woldow and Doug Richardson (registration required). And follow...
by Lance Godard | Nov 2, 2010 | Uncategorized
Michael Chang’s essay on “Managing Change,” from ACC Docket, in which Chang recounts what his life experience has taught him about being a better...
Recent Comments